ManageEngine Partner
I.T. Solutions India Pvt. Ltd. (ITSIPL) As an authorised ManageEngine partner, it helps enterprises in Delhi NCR, Chandigarh, Jaipur, and Mumbai to plan, license, implement, and support the complete ManageEngine product suite — from ManageEngine ITSM and ManageEngine ITAM to ManageEngine SIEM, ManageEngine UEM, and ManageEngine IAM.
We don't just sell licences. Whether you're evaluating ServiceDesk Plus for your helpdesk, Log360 for SIEM, Endpoint Central for unified endpoint management, or AD360 for identity governance, our team scopes the right edition, sizes the licensing correctly, and deploys it the way your environment actually needs — not the generic default install.
Why Enterprises Need a Trusted ManageEngine Expert, Not Just a Licensing Vendor
Most IT teams suffer because their tools are purchased, only partially configured, and never adjusted to the environment, not because they don’t have any tools. We address and implement common problems.
- Limited visibility into endpoints, network devices, and IT assets
- Manual, reactive helpdesk processes with no SLA tracking
- Unpatched systems and unmanaged software licenses
- Siloed identity management with weak MFA/SSO adoption
- No centralised log correlation or threat detection (no SIEM)
- Licenses purchased but never right-sized, renewed on time, or fully configured
ITSIPL, as a ManageEngine expert, bridges this gap by upgrading the right product editions, deploying them properly, integrating them with your current configuration, and maintaining licences and renewals on schedule so nothing slips through the cracks.
That helps organisations monitor, manage, and secure their entire IT ecosystem from a single console. This enables faster issue resolution, proactive maintenance, smarter decision-making, and better digital experiences for both IT teams and end users.
Key Solutions We Offer:
A complete portfolio across ITSM, ITAM, SIEM, UEM, IAM, network monitoring, and IT analytics — sold, licensed, and implemented by ITSIPL.
Description
Manage and secure desktops, laptops, and mobile devices across Windows, macOS, Linux, iOS, and Android from one console
Key Benefits
Automated patch management, software deployment, remote troubleshooting, device lifecycle and compliance enforcement.
Description
Centralized IT Asset Management covering hardware, software, and license tracking across the asset lifecycle — tightly integrated with ITSM and endpoint management workflows
Key Benefits
Full asset visibility, accurate software license compliance, reduced shadow IT, lower audit risk.
Description
Real-time performance monitoring and fault management across network devices, servers, and virtual infrastructure
Key Benefits
Faster root-cause troubleshooting, reduced downtime, proactive capacity planning.
Description
Identify & Secure Management (IAM) Strengthen identity security with SSO, MFA, self-service password management, and Active Directory auditing and governance.
Key Benefits
Reduced identity-based breach risk, simplified AD administration, stronger access compliance.
Description
Automate IT helpdesk and service operations aligned with AI-assisted (Zia) service desks.
Key Benefits
Faster ticket resolution, structured change/asset/problem management, improved SLA compliance, better end-user satisfaction.
Description
Real-time log correlation, threat detection, and compliance reporting, with optional UEBA, SOAR, and DLP add-ons for deeper security operations.
Key Benefits
Faster threat detection and response, centralised log management, and built-in compliance reports for GDPR, HIPAA, PCI-DSS, SOX, and ISO 27001.
Description
Unified dashboards and reports that pull data across your ManageEngine stack for IT and security decision-making
Key Benefits
Cross-tool visibility, anomaly and trend detection, data-driven planning for IT and security leadership.
End-to-End ManageEngine Services by ITSIPL
Implementation & Deployment
Scoping, architecture design, and phased rollout across on-prem, hybrid, or cloud environments — sized correctly from day one.
Configuration & Customisation
Workflow configuration, unique ITSM forms and SLAs, SIEM correlation rules and alert tuning, AD policy setting, dashboard customisation—all of these should be in line with your operational model rather than the defaults.
Product Licensing & Renewals
Proactive AMC and subscriber renewal management, right-edition guidance, licensing true-ups as you grow, and zero-lapse support continuity.
Migration, Integration & Upgrades
Managed version updates, integration with your current ticketing, directory, monitoring, and SOC stack, and migration from legacy or rival tools.
Training & Enablement
Hands-on admin and end-user training so your team can confidently operate and extend the platform after go-live.
24×7 Managed Support
Troubleshooting, health checks, patch/update management, and ongoing tuning from ITSIPL's regional support teams.
Which ManageEngine Product Do You Need?
— Quick Comparison Guide
ServiceDesk Plus (ITSM) | Endpoint Central (UEM) | |
Core job | IT helpdesk, ticketing, change management | Manages and secures the devices themselves |
Best for | Structured, ITIL-based support workflows | Patching, software deployment, endpoint security |
Tool | What it does | Best for |
AD360 | Umbrella IAM suite — AD, M365, Exchange, Google Workspace in one console | Orgs wanting one platform instead of separate tools |
ADManager Plus | Day-to-day AD/M365 administration, bulk provisioning | Routine AD operations |
ADAudit Plus | Real-time AD change and logon auditing | Security/compliance teams (SOX, ISO 27001) |
ADSelfService Plus | End-user self-service password reset, MFA, SSO | Reducing helpdesk password tickets |
Log360 | EventLog Analyzer | |
Scope | Full SIEM — correlation, UEBA, hybrid/cloud threat detection | Focused log management & compliance reporting |
Best for | Mid-large enterprises needing advanced threat detection | Teams wanting straightforward log collection and a gentler learning curve |
Tool | Covers |
Endpoint Central | Full UEM — patching, deployment, troubleshooting, asset tracking |
Patch Manager Plus | Standalone patch automation only |
Mobile Device Manager Plus | Standalone MDM for phones/tablets |
Tool | Focus |
OpManager | Network & server infrastructure monitoring |
Applications Manager | Application performance monitoring (APM) |
Site24x7 | Cloud-native, full-stack SaaS observability |
Password Manager Pro | PAM360 | |
Focus | Secure password vaulting | Full PAM — workflow automation, privilege behavior monitoring, SSL cert monitoring |
Best for | Solid vaulting without extra layers | Enterprises needing comprehensive PAM governance |
Not sure which fits your environment?
Why Choose ITSIPL as Your ManageEngine Partner in India?
Certified ManageEngine Partner
End-to-end IT management and security expertise, not just licensing.
Skilled Implementation Team
Seamless deployment, customisation, and integration across ITSM, ITAM, SIEM, UEM, and IAM.
Tailored Automation Solutions
Configured around your business goals, not generic templates.
24×7 Dedicated Support
Ensuring operational continuity for your IT and security operations.
Industries We Serve
Information Technology
Banking, Financial Services & Insurance (BFSI)
Healthcare & Life Sciences
Manufacturing & Industrial
Education
Compliance We Help You Meet
ManageEngine solutions by ITSIPL clients come with built-in reporting support for:
- DPDPA (India’s Digital Personal Data Protection Act) — increasingly mandatory for Indian enterprises handling personal data
- GDPR, HIPAA, PCI-DSS, SOX, ISO 27001 — via Log360, ADAudit Plus, and AD360 compliance reports
Talk to us about a DPDPA-readiness assessment using your existing or new ManageEngine deployment. Frequently Asked Questions (FAQs)
What is Manage Engine and what products does it offer?
ManageEngine is an enterprise IT management software division of Zoho Corporation. It offers over 60+ products across six categories: Unified Endpoint Management (UEM), IT Operations Management (ITOM), Identity & Access Management (IAM), IT Service Management (ITSM), Security Information & Event Management (SIEM), and IT Analytics — all AI-powered and available on-premises / in the cloud.
What is Endpoint Central (formerly Desktop Central)?
Endpoint Central is ManageEngine’s Unified Endpoint Management (UEM) tool. It allows IT teams to manage and secure Windows, macOS, Linux, iOS, and Android devices from a single console — covering software deployment, patch management, OS imaging, mobile device management (MDM), and remote troubleshooting.
What is Endpoint Central?
Endpoint Central (formerly Desktop Central) is a unified endpoint management (UEM) tool that lets IT teams manage and secure devices across Windows, macOS, Linux, iOS, and Android from a single console — including software deployment, patch management, and remote troubleshooting.
Is Manage Engine Endpoint Central free?
ManageEngine Endpoint Central offers a free edition that permanently supports up to 25 endpoints and 1 technician, with no feature expiration. Once your evaluation period ends, your account seamlessly transitions to this free tier without any disruptions.
Which Manage Engine products support compliance requirements?
Log360, ADAudit Plus, AD360, and PAM360 provide auditing, reporting, and compliance features for standards such as GDPR, HIPAA, PCI DSS, SOX, and ISO 27001.
What is Manage Engine SIEM (Log360)?
Log360 is ManageEngine’s SIEM solution for real-time log correlation, threat detection, and compliance reporting, with optional UEBA, SOAR, and DLP modules for advanced security operations.
What is Manage Engine ITAM?
ManageEngine ITAM (IT Asset Management) tracks hardware, software, and licenses across their full lifecycle, giving IT teams accurate asset visibility, license compliance, and reduced audit risk — typically delivered via Endpoint Central/AssetExplorer and integrated with ITSM.
What is Manage Engine ITSM (ServiceDesk Plus)?
ServiceDesk Plus is ManageEngine’s ITIL-aligned IT service management platform, covering ticketing, asset management, change management, and AI-assisted automation via Zia.
Which operating systems does ManageEngine support?
ManageEngine supports Windows Server (2025, 2022, 2019), Debian (12, 11), RHEL (9, 8, 7), Ubuntu (24.04 Pro, 22, 20), and Rocky Linux (9.5, 8.6)
Is there a free version of ManageEngine?
Yes, ManageEngine offers free editions and free tools for many of its software lines, though they are usually capped by user, device, or feature limits. Paid upgrades are required for enterprise-level scale.
Does Manage Engine help with compliance?
Yes. Products like Log360, ADAudit Plus, and AD360 include built-in compliance reports for standards such as GDPR, HIPAA, PCI-DSS, SOX, and ISO 27001
How can I manage all the devices in my organisation?
Endpoint Central (formerly Desktop Central) lets you manage and secure every device from a single dashboard — Windows PCs, Macs, Linux machines, iPhones, and Android devices included. You can deploy software, push patches, run remote troubleshooting sessions, and enforce security policies — all without leaving the console.
I need a better IT helpdesk. Where do I start?
Start with ServiceDesk Plus. It’s ManageEngine’s flagship helpdesk and ITSM platform — used by tens of thousands of IT teams worldwide. You get ticketing, asset tracking, change management, and AI-powered automation (via Zia) all in one place. It follows ITIL best practices, so your processes stay structured as you scale.
Does Manage Engine have a ticketing system?
Yes, ManageEngine has ticketing software which helps you accomplish everything you need to do to resolve the day-to-day IT tickets faster than ever.
Does Manage Engine do asset management?
Yes, ManageEngine Asset Explorer is a solid IT asset management tool for core needs. It helps you track hardware and software inventory. It also supports ownership tracking and license compliance.
Is ManageEngine ServiceDesk Plus free?
The ServiceDesk Plus standard edition with full-fledged IT incident and knowledge management functionalities, extensive reporting and dashboard capabilities, comes at no cost
Is Manage Engine Endpoint Central an EDR?
Yes, existing Endpoint Central agent fully supports Endpoint Detection and Response capabilities.
Is a free trial of Manage Engine products available?
Yes. ManageEngine offers free 30-day trials for most products with access to all premium features. ITSIPL can arrange a guided proof-of-concept (PoC) in your environment, saving setup time and ensuring the trial reflects real-world performance before any purchasing decision.
Which ManageEngine product is best for endpoint management?
Endpoint Central provides unified endpoint management capabilities, including patch management, software deployment, remote troubleshooting, and mobile device management.
Which Manage Engine solution supports ITSM?
ServiceDesk Plus is ManageEngine’s flagship IT service management platform with incident, asset, change, and problem management capabilities.
Does Manage Engine offer cloud and on-premises deployment?
Yes. Many ManageEngine products are available as cloud-based and on-premises deployments.
Which operating systems does Manage Engine support?
ManageEngine supports Windows Server (2025, 2022, 2019), Debian (12, 11), RHEL (9, 8, 7), Ubuntu (24.04 Pro, 22, 20), and Rocky Linux (9.5, 8.6).
Is there a free trial available for ManageEngine products?
Yes, ManageEngine offers free trials for most of its products, and ITSIPL can help you scope and set up a trial aligned to your environment before you purchase.
I need a better IT helpdesk. Where do I start?
Start with ServiceDesk Plus, ManageEngine’s flagship ITSM platform. You get ticketing, asset tracking, change management, and AI-powered automation (via Zia) in one place, following ITIL best practices so your processes stay structured as you scale. ITSIPL can scope, configure, and deploy it for you end-to-end.
How to improve help desk support?
What are the six best practices for IT service desk management?
- Clear communication.
- Proactive problem-solving.
- Knowledge management.
- Continuous improvement.
- Cross-team collaboration.
- Customer focus.
Does ITSIPL provide implementation and support services?
Yes. ITSIPL provides consulting, deployment, migration, integration, training, and ongoing support services across India.
Does ITSIPL handle ManageEngine license renewals and AMC?
Yes. As a ManageEngine partner, ITSIPL proactively tracks renewal dates, manages AMC subscription renewals, and handles licence true-ups as your user count or product needs change, so support and updates never lapse.
Can ITSIPL help with ManageEngine implementation and deployment, not just licensing?
Yes. Our team scopes architecture, deploys the product (on-prem, hybrid, or cloud), configures workflows and policies, integrates with your existing tools, and provides training and 24×7 support after go-live.
Advance Your IT Infra & Security Strategy With Us!
Your trusted authorised ManageEngine partner in Delhi NCR, Chandigarh, Jaipur, and Mumbai — for licensing, implementation, deployment, and renewal of ITAM, ITSM, SIEM, UEM, IAM, and PAM solutions.